Who we are:
Susie’s Antiques & Refinished Beauties: Our website address is: https://www.susiesantiques.com.
What personal data we collect and why we collect it:
When visitors submit the contact form and/or place an order on the website we collect the data shown in the forms (name, email address, comments, phone#, address, etc), we also automatically gather information about your computer, such as your IP address, your device type and its physical location (determined by satellite, WiFi signals, cell phone towers, etc.), browser type, referring/exit pages, and operating system. Personal data is also generated from technical processes such as cookies, analytics, and third party embeds (if any).
We use this information to:
Fulfill your order
Send you an order confirmation
Send notices of other administrative communications
Send you requested product information
Respond to customer service requests
Send you marketing communications
Respond to your questions and concerns
Checkout process on our store
We collect information about you during the checkout process on our store.
What we collect and store while you visit our site, we’ll track:
Products you’ve viewed: we’ll use this to, for example, show you products you’ve recently viewed
Location, IP address and browser type: we’ll use this for purposes like estimating taxes and shipping
Shipping address: we’ll ask you to enter this so we can, for instance, estimate shipping before you place an order, and send you the order!
We’ll also use cookies to keep track of cart contents while you’re browsing our site.
When you purchase from us, we’ll ask you to provide information including your name, billing address, shipping address, email address, phone number, credit card/payment details and optional account information like username and password. We’ll use this information for purposes, such as, to:
Send you information about your account and order
Respond to your requests, including refunds and complaints
Process payments and prevent fraud
Set up your account for our store
Comply with any legal obligations we have, such as calculating taxes
Improve our store offerings
Send you marketing messages, if you choose to receive them
If you create an account, we will store your name, address, email and phone number, which will be used to populate the checkout for future orders.
We generally store information about you for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep it.
Who on our team has access
Members of our team have access to the information you provide us. For example, both Administrators and Shop Managers can access:
Order information like what was purchased, when it was purchased and where it should be sent, and
Customer information like your name, email address, and billing and shipping information.
Our team members have access to this information to help fulfill orders, process refunds and support you.
Cookies
If you submit information on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you complete the information again. These cookies will last for one year.
If you visit our login page or create an account, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
Embedded content from other websites
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.
Who we share your data with
If you request a password reset, your IP address will be included in the reset email. We may share your information with third parties in the ways that are described in this privacy policy. We may provide your personal information to companies that provide services to help us with fulfilling your order, such as shipping your order or offering customer service. These companies are authorized to use your personal information only as necessary to provide these services to us.
We may disclose your personal information as required by law, such as to comply with a subpoena, or similar legal process.
How long we retain your data
If you send us a contact form, or place an order, the information and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up contact forms or orders automatically.
For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
Security
The security of your personal information is important to us. We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage, is 100% secure and so we cannot guarantee its absolute security.
We will retain your information for as long as your account is active, or as needed to provide you services. If you wish to cancel your account, or request that we no longer use your information to provide you services, contact us by completing our contact form. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
What rights you have over your data
If you have an account on this site, or have made purchases, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
Notification of Privacy Policy Changes
We may update this privacy policy to reflect changes of our privacy policy.
If you have questions or complaints regarding our privacy policy or practices, please email us at sales@susiesantiques.com.